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Below are answers to the most frequently asked questions about our services. Choose a category on the right to see detailed questions for a specific service area.

If we haven't answered your question here, please get in touch with us and we'll add it to this list.

  • What works are planned for this year ?
  • The Highway Footway Maintenance Programme for 2017/18 is available on this link.

  • Can i access my house during works ?
  • It is necessary to restrict access at times to allow the work to be completed, however we will always give prior notice and if you need to access your property we will try and accomodate you, we do ask that you pay attention to any signs or letters as they will give you information on the scheme including times where access may be restricted.

  • I have received a letter instructing me that my hedge is overgrown and i must cut it !
  • In order to carry out improvements to the footways we need access to the whole width and if the hedge or vegetation from your property overhangs the footway we need you to cut it back to allow us to carry out our works.The owner or occupier of a property has a legal responsibility (Highway Act 1980 s154) to ensure that the 'public highway' adjacent to a property is not obstructed by vegetation from their property.

    If the owner/occupier does not take corrective action within a reasonable time, the Local Authority can issue a formal notice for the work to be undertaken, and if that is ignored, they can do the work and charge the owner/occupier.

  • I am surprised to see that other footways, which appear better than mine, are being resurfaced first.
  • The scheduling of footway surfacing is subject to independant surveys and modelling which predict the most efficient period in the 'life' of a footway during which the works should be carried out. Although we see the surface condition and judge the footway upon this, the surveys look at many factors and guide the engineer to selecting the right treatment. It is more efficient and provides better value for money to treat a footway before it fails. During the intervening period we have a cyclic programme of inspections which ensure that the footway condition is maintained to a safe standard.

  • Will the works affect my local business ?
  • Unfortunately the works will unavoidably cause some disruption to local businesses as the programme of work is carried out. However, ultimately we hope that the improvements will make it easier for the local community to get around and attract more visitors to the areas. There is some evidence to suggest that a well maintained and an efficient footway network helps to stimulate economic growth.

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