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Below are answers to the most frequently asked questions about our services. Choose a category on the right to see detailed questions for a specific service area.

If we haven't answered your question here, please get in touch with us and we'll add it to this list.

  • What works are planned for this year ?
  • The Highway Footway Maintenance Programme for 2017/18 is available on this link.

  • Can i access my house during works ?
  • It is necessary to restrict access at times to allow the work to be completed, however we will always give prior notice and if you need to access your property we will try and accomodate you, we do ask that you pay attention to any signs or letters as they will give you information on the scheme including times where access may be restricted.

  • I have received a letter instructing me that my hedge is overgrown and i must cut it !
  • In order to carry out improvements to the footways we need access to the whole width and if the hedge or vegetation from your property overhangs the footway we need you to cut it back to allow us to carry out our works.The owner or occupier of a property has a legal responsibility (Highway Act 1980 s154) to ensure that the 'public highway' adjacent to a property is not obstructed by vegetation from their property.

    If the owner/occupier does not take corrective action within a reasonable time, the Local Authority can issue a formal notice for the work to be undertaken, and if that is ignored, they can do the work and charge the owner/occupier.

  • I am surprised to see that other footways, which appear better than mine, are being resurfaced first.
  • The scheduling of footway surfacing is subject to independant surveys and modelling which predict the most efficient period in the 'life' of a footway during which the works should be carried out. Although we see the surface condition and judge the footway upon this, the surveys look at many factors and guide the engineer to selecting the right treatment. It is more efficient and provides better value for money to treat a footway before it fails. During the intervening period we have a cyclic programme of inspections which ensure that the footway condition is maintained to a safe standard.

  • Will the works affect my local business ?
  • Unfortunately the works will unavoidably cause some disruption to local businesses as the programme of work is carried out. However, ultimately we hope that the improvements will make it easier for the local community to get around and attract more visitors to the areas. There is some evidence to suggest that a well maintained and an efficient footway network helps to stimulate economic growth.

  • What works are planned for this year ?
  • The Road capital schemes being delivered in 2017/18 is available if you click on this link.

  • Why do you have to close the road to resurface it ?
  • It is necessary to close roads to carry out resurfacing for reasons of safety to both the public and the workforce, all closures are assessed to see if alternative methods of work can be used. All closures will have an alternative route signposted.

  • I am surprised to see that other roads, which appear better than mine, are being resurfaced first.
  • The scheduling of carriageway resurfacing is subject to surveys and modelling which predict the most efficient period in the 'life' of a road during which the works should be carried out. Although we see the surface condition and judge the carriageway upon this, the science delves far deeper than this and picks up the faults which we would not be immediately aware of, but which over time carry a worse threat to traffic and pedestrian movement in the area. During the intervening period we have a cyclic programme of inspections which ensure that the road condition is maintained to a safe standard.

  • The works which have been carried out in my street are of a poor standard, what are you going to do to ensure that they are improved?
  • All of our works are carried out to a contract performance standard. We carry out our own series of checks whilst the works are being carried out to make sure that these are met and if any works have failed these inspections or tests they will be rectified.

  • I have received several letters advising me of different dates for the works in my street, it is confusing
  • We have a substantial programme of works being carried out in the borough which is subject to change. This can be caused by different factors including weather, vehicle breakdowns and third party delays. When this happens we endeavour to notify residents on each occasion and we therefore advise that you take note of the most recent communication and any information signs placed in the street

  • My road is being resurfaced, will the lines be put back as part of the works?
  • When we resurface a road the road markings are replaced either immediately or within a few days for normal resurfacing. If a surface treatment is used it is necessary to wait until the surface has bedded in, after which the lines will be re-painted (this can be up to 2 weeks - warning signs will be erected during this time). We also check that they are compliant with the latest regulations and there may be some minor changes as a result.

  • My road is being resurfaced, but not all of it was done, why is this?
  • All roads in the borough are broken down into section lengths based on their condition. Not all of these sections require repair as a result of the inspections that we carry out, hence you may see only part of a road repaired. We continue to monitor the remaining sections and they will be treated at the appropriate time.

  • Why am I being disturbed by noise from the vehicles used by your contractors during road treatment works?
  • We have been investigating ways of alleviating the problem for our continuing road treatment programme across the borough. Our policy quite clearly states that due to Health and Safety requirements we cannot turn off the reversing alarms, and these can also cannot be below the noise of any vehicle directly associated with the works. In addition, vehicles must continue to use their flashing beacons for health & safety reasons. We have instructed our service provider that it is not acceptable for them to use their horns late at night, and this is enforced by our supervisory staff.

  • Why am I being disturbed by road treatment works being carried out at night?
  • When a particular road has a high volume of traffic use, then it is often more appropriate to carry out the road treatment works at night to minimise large scale disruption during the day. Working at night is also more cost effective and time efficient as more work can be carried out over a shorter time period, meaning that the road can be opened for normal use more quickly.

    Advance warning boards advising of imminent road treatment works are always placed on site, and a notice to frontage delivered to all properties directly affected by the works. This notice will advise of approximate timings and proposed hours of working.

    When carrying out night works MK Highways endeavour to carry out the noisiest of works by 11pm. However a certain level of noise is associated with road treatment works which is unavoidable, and we apologise in advance for any inconvenience this may cause.

  • What are LED street lights?
  • LED stands for Light Emitting Diode and it is a type of lighting technology. LED lanterns can be installed in existing street light columns to replace the light source currently fitted.

  • Where will the new LED street lights be located and will they be in a different position?
  • The street lights are replaced like-for-like we will not move lights. If we have to replace the lighting column at the same time it will be installed at the same location, this is necessary to maintain the original design and light pattern on the highway to ensure that maximum lighting is achieved and the highest safety criteria is met.

  • Will LED street lights shine through my windows at night?
  • New LED lighting in the street lighting lanterns are a more controlled source and they direct the lighting downwards (ie directional) onto the road/footway rather than the existing lighting they replace that lights an area and causes a lot of light pollution. So the LED units actually reduce the light levels away from the road.

  • Will the new LED lights be brighter / a different colour to the ones they are replacing?
  • Any new or replacement lighting is designed to British & European lighting standards and will be 'white' light. The aim is to provide the right standard for the type of road, traffic flow and local conditions.

    As with any new project that changes the type of lighting from an existing source that has been in place for 30 years to a different colouration there will be a visible difference that will be noticeable until the residents become used to the new lighting. Therefore it is a perception rather than a reality in relation to the brightness. If you have ever changed a bulb in your house to LED it appears brighter until you are used to it !!

  • Why are there two street lights outside my house?
  • Once the new street lights are in place, the council's service provider will transfer the supply, connect the new lighting and disconnect the old. The old street lights can then be removed. We try to do this within a reasonable timescale (28 days), occasionally it may take a little longer as we have to liaise with the local electricity company for their approval.

  • Do LED street lights cause light pollution?
  • LED street lights concentrate light directly down, and as a result there is less peripheral light pollution. The existing conventional sodium lights produce the 'orange glow' above a town or city resulting in a significant amount of light being wasted.? Therefore LED contributes significantly in reducing light pollution.

  • Will you be replacing all the existing street light columns?
  • In the majority of cases, the new LED lanterns will be fitted to the existing street light columns. However, some columns that have reached the end of their useful life will be replaced by new galvanised steel columns as part of this project. This will be a like for like replacement.

  • Who is replacing the street lights with LEDs?
  • Our Highways Term Service Provider, Ringway.

  • How is the LED street lighting project being funded?
  • Milton Keynes Council will provide finance over the life of the project for the new installations and also the ongoing maintenance. Investment in LED street lighting was approved as part of the Council Budget for 2013/14 - 2023/24.

  • When will the street lights be replaced with LEDs?
  • The work has already started, the street light replacement programme began in summer 2013 and will continue until 2020.

  • Why are LED streetlights being fitted and will the project help save energy?
  • Many of our current street lights are getting towards the end of their life and will need replacing. It makes sense to replace them with the latest lighting technology. LED street lights have a number of advantages over conventional sodium street lights notably that the energy will be more efficient and better directed, have lower maintenance costs and produce less light pollution. Carbon emissions will also be reduced.

  • Do LED lights use less energy than sodium bulbs?
  • LED street lights are a proven technology that use considerably less energy than the conventional sodium lights currently installed; 50 - 70% less energy.

  • What works are planned for this year ?
  • For details of our current bridges works please click on the following link.

  • How often do you inspect bridges in MK ?
  • The normal inspection regime on bridges in Milton Keynes requires a General Inspection to be carried out each year and a more detailed Principal Inspection to be carried out every six years

  • When will the road drain in my street be cleaned
  • The drains in the road are designed to clear rainwater during normal rainfall, the drains do over a period of time start to fill up with silt/dirt from the road surface. In order to keep the drains clear and operating efficiently, we remove this silt and dispose of it with a tanker. Currently we clean the majority of drains on a 3 year cycle, we also clean known trouble spots more frequently. Current Programme.

    We also attend to emergencies within 2 or 24 hours dependant on the priority.

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